Frequently Asked Questions



Below is some more information on our hot tubs and services. If you have any questions that are not addressed or answered below please feel free to email or call us on 07967 775 978.

You can view our rental agreement by clicking here.

What is the minimum hire period?

Minimum hire period is three days. For more information regarding rental period please click here.

Are there discounts for longer periods of hire?

Yes, there are. A week hire period works out cheaper on a pro-rata basis.

Do you deliver to my area?

We deliver hot tubs throughout the Northwest of England. If you live 15 miles outside of WN2 a small delivery charge will apply. Please email us or call us on 07967 775 978 to get a full quote.

Where can I have the hot tub installed?

For the best experience we recommend an outside location. It must be a flat area that is free of sharp objects. We can install indoors but we strongly recommend a structurally sound area that is very well ventilated. Remember the area surrounding the hot tub will get wet, so please bear this in mind.

What access do I require?

We require 80cm width and 185cm of height at its narrowest and lowest points to allow the proper access when delivering the Orbis spa to be rolled into its desired location.  We will assemble the hot tub, test the water PH levels, add the relevant water treatment and show you a full demonstration on how everything works – it’s very simple

How long does it take to assemble the hot tub?

Each hot tub should take as little as 40 minutes to fully assemble. If you’ve booked a Gazebo as well this will take a further 20 minutes to assemble.

Do we need any special plumbing?

No. All you need is a standard cold water tap (indoor or outdoor) and a drain.

What are the electrical requirements?

We would require access to a 13 amp standard socket, either inside your house or, if an outside power point, at least 3.5 metres away from the spa. For your safety the hot tub is provided with an RCD residual safety device.

Is the hot tubs child friendly and is there an age restriction?

The hot tub requires adult supervision at all times and the age restriction is at the discretion of parent or guardian; however we would recommend the temperature of the tub be reduced in accordance to the Child’s age.

How many people can the hot tub accommodate?

Our hot tubs are all designed to accommodate a maximum of six adults comfortably.

How long will it take for the hot tubs to reach suitable temperature?

The Hot Tub can take between 20 and 24 hours to heat to the suitable temperature. This can be significantly reduced if we are able to fill from your warm water supply.

How much will it cost to run?

This will depend on the outside air temperature and your choice of heat setting, but with appropriate use of the very efficient thermal cover this can be as little as £1.20 a day.

How does the hot tub maintain its temperature?

In order to maintain a constant temperature the hot tub needs to be connected to an electric supply. The very efficient heat exchanger will regulate the temperature; this will be aided by the thermal cover provided and heat retention mat.

What about the electrical safety?

The hot tub is supplied with a residual safety device (RCD), for your comfort and safety.

How do we check the water quality?

If you hire the hot tub for a weekend hire we will provide the necessary chemicals to use for this time. Should you hire for a longer period we will carry out a full water test and add the relevant water treatment as required.